

If possible, don't use a USB hub or other similar device. Plug the receiver into a different USB port on your computer.Make sure the device is fully charged (replace with new batteries if it's not a rechargeable device).Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.Try testing the device on a different computer.If you are using a USB 3.0 port try plugging the device into a USB 2.0 port.

